Privacy Policy

This Privacy Notice for GrowMore Overseaas Group FZC (doing business as “Connexia”, “we”, “us”, or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at https://connexia.ae or any website of ours that links to this Privacy Notice
• Download and use our mobile application, Connexia – AI Powered Business Platform
• Use our compliance management and business continuity platform
• Engage with us in related ways, including customer support, events, marketing, or communications

Connexia is a UAE-based business continuity and compliance management platform developed by GrowMore Overseaas Group FZC. The platform helps businesses manage compliance obligations, regulatory deadlines, document storage, operational workflows, service requests, subscriptions, invoicing, and business support processes through a centralized digital system with AI-powered monitoring and secure cloud-based infrastructure.

By using our Services, you agree to the practices described in this Privacy Policy.

1.What Information Do We Collect?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide when you:

• Register for an account
• Use our Services
• Contact support
• Request services
• Participate in platform activities

The information we collect may include:

a. Account & Business Information

• Full name
• Email address
• Phone number
• Company name
• Business information
• Login credentials
• Referral information

b. Compliance & Document Information

Users may upload or store:

• Trade licenses
• Tax documents
• Emirates IDs
• Passport copies
• Visa documents
• Compliance records
• Financial records
• Internal company documents

c. Technical & Device Information

We may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• App version
• Usage activity
• Access timestamps
• Log information

d. Payment Information

Payments may be processed through third-party payment providers. Connexia does not store complete credit/debit card information on its servers.

Payment providers may collect:

• Billing address
• Payment method details
• Transaction information

e. Cookies & Analytics

We may use cookies and analytics technologies to:

• Improve platform performance
• Remember user preferences
• Analyze traffic and usage behavior
• Enhance security

Users may disable cookies through browser settings.

Push Notifications

We may send push notifications related to account activity, updates, reminders, or platform functionality. Users can disable notifications through device settings.

2.How Do We Process Your Information?

We process your information to:

• Provide and operate our Services
• Facilitate account creation and authentication
• Deliver requested services
• Improve platform performance and user experience
• Monitor compliance activities and workflows
• Provide customer support
• Send notifications and reminders
• Prevent fraud and unauthorized activity
• Comply with legal obligations
• Enhance automation and AI-powered features

We only process personal information where we have a valid legal basis to do so.

3.When and With Whom Do We Share Your Personal Information?

We may share your information in the following situations:

Business Transfers

We may share or transfer information during:

• Mergers
• Acquisitions
• Financing
• Asset sales
• Corporate restructuring

Legal Compliance

We may disclose information where required by law, regulation, legal process, or government request.

Service Providers

We may share information with trusted vendors, contractors, and service providers that assist in operating our Services.

4.Do We Offer Artificial Intelligence-Based Products?

Yes.

Connexia may provide features powered by:

• Artificial Intelligence (AI)
• Machine Learning
• Automation technologies

These AI-powered tools are designed to enhance:

• Compliance monitoring
• Workflow automation
• Communication
• Productivity
• Business operations

AI Feature Transparency

Connexia may utilize AI-powered technologies and automation tools to enhance networking, communication, workflow automation, compliance monitoring, productivity, and user experience.

AI-generated outputs, recommendations, summaries, or automated actions should be reviewed by users before making legal, financial, operational, or business decisions. While we strive for accuracy, AI-generated content may occasionally contain inaccuracies or incomplete information.

All information processed through AI systems is handled in accordance with this Privacy Policy.

5.Third-Party Services

Connexia may utilize trusted third-party providers to support functionality, reliability, and security.

These providers may include:

• Cloud infrastructure providers
• Analytics services
• AI infrastructure providers
• Communication providers
• Notification systems
• Payment gateways
• Customer support systems

Examples may include:

• Firebase
• Google Analytics
• OpenAI APIs
• AWS
• OneSignal
• Stripe

Such providers are contractually obligated to process data only for authorized purposes and maintain appropriate security standards.

6.How Long Do We Keep Your Information?

We retain personal information only for as long as necessary to:

• Provide Services
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements
• Maintain compliance records

When information is no longer required, we securely delete, anonymize, or isolate the data.

7.How Do We Keep Your Information Safe?

We implement industry-standard technical and organizational security measures to protect user information.

Security measures may include:

• Encrypted data transmission
• Secure cloud infrastructure
• Access controls
• Authentication systems
• Security monitoring
• Internal data protection practices

Although we strive to protect information using commercially acceptable methods, no electronic storage or transmission system is completely secure.

Users should access Services using secure environments and maintain confidentiality of login credentials.

8.International Data Transfers

Connexia operates from the United Arab Emirates and may utilize infrastructure or service providers located in multiple countries.

Your information may therefore be transferred to, processed, or stored outside your country of residence where data protection laws may differ.

By using our Services, you consent to such international processing and transfers in accordance with this Privacy Policy and applicable laws.

9.Do We Collect Information From Minors?

Connexia does not knowingly collect personal information from children under the age of 13.

Our Services are intended for business and professional users only.

If we become aware that personal information from a child under 13 has been collected, we will promptly delete such information from our systems.

If you believe a child has provided information to us, contact: support@connexia.ae

10.What Are Your Privacy Rights?

Depending on your jurisdiction, you may have rights to:

• Access personal information
• Correct inaccuracies
• Delete personal information
• Withdraw consent
• Restrict processing
• Request data portability

Account Information

Users may update account information directly through their profile settings.

Account Deletion Requests

Users may request permanent account deletion:

• Through in-app settings
• Via support request
• By emailing support@connexia.ae

Certain information may be retained where legally required for:

• Compliance
• Fraud prevention
• Accounting
• Legal obligations

11.User-Controlled Device Permissions

Connexia may request permissions including:

• Notifications
• Camera access
• Storage access
• File uploads

Users may manage or revoke permissions at any time through device settings.

12.Controls For Do-Not-Track Features

Some browsers and mobile devices provide Do-Not-Track (“DNT”) settings.

Currently, no universal DNT standard exists, and Connexia does not respond to DNT signals at this time.

If standards evolve requiring compliance, this Privacy Policy may be updated accordingly.

13.Do We Make Updates To This Notice?

Yes.

We may update this Privacy Policy from time to time to reflect:

• Legal requirements
• Regulatory updates
• Operational changes
• Technological developments

Users may be notified through:

• Platform notifications
• Website notices
• Email communications
• Mobile application alerts

Continued use of Services after updates constitutes acceptance of the revised Privacy Policy.

14.How Can You Contact Us About This Notice?

If you have questions regarding this Privacy Policy, contact:

15.How Can You Review, Update, or Delete the Data We Collect From You?

Users may request to:

• Review their information
• Update inaccurate information
• Delete personal data
• Withdraw consent

Requests can be submitted through the client services portal or by contacting support@connexia.ae.

We will process requests in accordance with applicable laws and compliance obligations.