Data Collection Disclosure

1.Introduction

This Data Collection Disclosure explains how GrowMore Overseaas Group FZC (“Connexia”, “we”, “us”, or “our”) collects, uses, stores, processes, and shares information through the Connexia platform, website, mobile applications, APIs, and related services.

Connexia is a UAE-based AI-powered business continuity, compliance management, workflow automation, and business services platform designed to help organizations manage regulatory obligations, business operations, documentation, subscriptions, and compliance requirements.

By accessing or using Connexia, you acknowledge and agree to the collection and use of information as described in this Disclosure, our Privacy Policy, and our Terms of Service.

2.Information We Collect

The information collected depends on how you interact with the platform and the services you use.

A. Account Information

We may collect:

• Full Name
• Email Address
• Mobile Number
• User Role
• Login Credentials
• Profile Information
• Organization Details

Purpose

• User authentication
• Account administration
• Service delivery
• Customer support
• Security monitoring
• Communication and notifications

B. Business Information

We may collect:

• Company Name
• Trade License Information
• VAT Registration Information
• Business Activity Information
• Regulatory Information
• Service Request Information
• Corporate Contact Information

Purpose

• Business profile creation
• Compliance management
• Service fulfillment
• Regulatory tracking
• Client support

C. Documents Uploaded By Users

Users may upload:

• Trade Licenses
• Emirates IDs
• Passports
• Visa Documents
• VAT Certificates
• Compliance Documents
• Corporate Documents
• Invoices
• Internal Business Records

Purpose

• Document storage
• Compliance management
• Service processing
• Workflow automation
• Record management

Connexia does not claim ownership of uploaded business documents.

D. Payment & Billing Information

For paid subscriptions or services, we may collect:

• Billing Name
• Billing Address
• Subscription Information
• Transaction Information
• Payment Status

Payment card information is processed directly by authorized payment processors and is not stored on Connexia servers.

Purpose

• Subscription management
• Invoicing
• Payment processing
• Financial reporting

E. Technical & Device Information

We may automatically collect:

• IP Address
• Device Type
• Operating System
• Browser Information
• Application Version
• Device Identifiers
• Network Information
• Access Logs
• Error Reports

Purpose

• Platform security
• Fraud prevention
• Troubleshooting
• Performance optimization
• Service reliability

F. Usage & Activity Information

We may collect information regarding:

• Login Activity
• Feature Usage
• User Interactions
• Workflow Activity
• Service Requests
• Notification Engagement
• Platform Navigation

Purpose

• Analytics
• Service improvement
• User experience optimization
• Security monitoring

G. Notifications & Communication Data

We may collect:

• Push Notification Tokens
• Communication Preferences
• Customer Support Requests
• Feedback Submissions

Purpose

• Compliance reminders
• Service notifications
• Support communications
• Product updates

3.AI-Powered Features

Connexia may utilize Artificial Intelligence (AI), Machine Learning, and automation technologies to provide platform functionality.

AI-related processing may include:

• Workflow automation
• Compliance monitoring
• Content generation
• Business assistance
• Recommendations
• Productivity enhancement

Users acknowledge that AI-generated outputs may contain inaccuracies and should be independently reviewed before being relied upon for legal, financial, regulatory, or business decisions.

4.How We Use Information

Information collected may be used to:

• Operate the platform
• Deliver services
• Authenticate users
• Process requests
• Improve user experience
• Monitor compliance activities
• Manage subscriptions
• Prevent fraud
• Detect security threats
• Respond to support inquiries
• Comply with legal obligations
• Improve AI-powered functionality

5.Information Sharing & Disclosure

Connexia does not sell personal information.

Information may be shared only when necessary with:

Service Providers

Authorized providers that support:

• Cloud hosting
• Analytics
• Payment processing
• Customer communications
• Notification delivery
• AI services
• Technical infrastructure

Legal Authorities

Information may be disclosed when required by:

• Applicable laws
• Regulatory requirements
• Court orders
• Government requests
• Fraud investigations
• Security incidents

Corporate Transactions

Information may be transferred during:

• Mergers
• Acquisitions
• Asset sales
• Business restructuring

6.Third-Party Technology Providers

Connexia may utilize trusted third-party providers, including but not limited to:

• Amazon Web Services (AWS)
• Google Firebase
• Google Analytics
• OpenAI
• Stripe
• OneSignal
• Communication and infrastructure providers

These providers process information solely for authorized business purposes and are required to maintain appropriate security safeguards.

7.Data Security

Connexia implements commercially reasonable technical and organizational safeguards designed to protect information, including:

• SSL/TLS encrypted transmission
• Secure cloud infrastructure
• Access controls
• Authentication mechanisms
• Activity monitoring
• Data backup procedures
• Security reviews

While we strive to protect information, no method of electronic transmission or storage can guarantee absolute security.

8.Data Retention

Information is retained only for as long as necessary to:

• Provide services
• Fulfill contractual obligations
• Maintain business records
• Comply with legal requirements
• Resolve disputes
• Prevent fraud

Information may be securely deleted, anonymized, or archived when no longer required.

9.International Data Transfers

Connexia operates from the United Arab Emirates and may utilize service providers located in various jurisdictions.

Information may be transferred to, processed in, or stored in countries outside your country of residence where data protection laws may differ.

Appropriate safeguards are implemented where reasonably required.

10.User Rights

Subject to applicable laws, users may have the right to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Withdraw consent
• Restrict processing
• Request data portability

Requests may be submitted through the platform or by contacting our support team.

11.Account Deletion

Users may request account deletion through:

• Platform account settings
• Customer support channels
• Email requests to support@connexia.ae

Certain information may be retained where required for legal, regulatory, accounting, security, or fraud prevention purposes.

12.Children's Privacy

Connexia is intended for business and professional use.

We do not knowingly collect personal information from children under 13 years of age.

If such information is identified, it will be removed in accordance with applicable legal requirements.

13.Google Play Data Safety Compliance

For mobile application users:

• Data is encrypted during transmission.
• Users may request account and data deletion.
• Information is collected solely for platform functionality, security, support, analytics, compliance management, and service delivery.
• Personal information is not sold to third parties.

14.Changes to This Disclosure

Connexia may update this Data Collection Disclosure periodically to reflect:

• Regulatory requirements
• Service enhancements
• Security improvements
• Operational changes

Updated versions will be published on the platform, website, or application.

Continued use of the Services constitutes acceptance of any updates.

15.Contact Information